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The Team

The Excel Communications team are a group of world class development professionals, harnessing expertise gained from a diversity of business backgrounds. Our training team is dedicated to providing outstanding solutions - to achieve outstanding results.  The outcome of our work has measurably improved performance, motivation, profitability and productivity for organisations around the world.

Meet the Excel Communications Training Team

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Alistair Aitchinson

Alistair has over 20 years of business and consulting experience across multiple industries. He combines his leadership development and coaching skills with his broader business experiences to assist clients in the improvement of employee contribution and performance. Alistair is a specialist in the design and deployment of Talent Management solutions.

Barbara Frodsham

Barbara is a highly skilled, experienced facilitator and qualified coach with 20 years experience within a variety of industries and blue chip organisations. She has worked in the UK, Europe and the USA. Her main areas of expertise are Communication, Leadership, Career Planning and transition, Emotional Intelligence and Personal Mastery.

She is a certified trainer of NLP and incorporates NLP thinking and techniques into her work. She aims to create a significant positive difference in her work with people, enabling them to achieve and capitalise on their potential. She designs and delivers practical, interactive and fun interventions that make a difference to how people think and feel. She loves to enable participants to make shifts at the level of beliefs and values, which makes learning even easier. She has a knack for making complex issues easy to understand.

She is fun, enthusiastic and inspirational. She loves her work and does it with great empathy and energy. Barbara is also fluent in French.

Chris McCloskey

Chris is a Chartered Psychologist and Certified Trainer of NLP who specialises in the psychology of advanced personal communication in business. He is an experienced international trainer with a focus on the application of psychology in training and one-to-one coaching.

Chris has had significant senior management experience, managing multi-million budgets and diverse teams. His past lives include; Carmelite friar, teacher and educational psychologist! Chris is committed to others' learning development, helping them to open up their possibilities and capabilities to change. His style is relaxed, informal and not without humour!

Daniel Jauregui

Daniel is Spanish-speaking Argentinean by birth and is an engaging trainer, key note speaker, executive coach and widely published author based in Barcelona. While living in Argentina, he used to be Professor and Coach at the Argentine School of Coaching and NLP.

Daniel has an enviable track record as a business and sports coach as well as academic credentials that include a Masters Degree in Organisational Coaching and a Professorship at the Argentine School of Coaching and NLP where he gained his Master Practitioner status. In addition to his love of sports coaching Daniel specialises in working with the senior leaders in large organisations such as Four Seasons Hotels, Moet Hennessy, TNS and Ingenix Pharmaceuticals. While living in Argentina, he used to be Professor and Coach at the Argentine School of Coaching and NLP.

Daniel is a published author and has written several articles on high performance for specialist sports journals. He is also the author of the thesis entitled “The art of coaching for learning artistic disciplines”. While living in Argentina, he used to be Professor and Coach at the Argentine School of Coaching and NLP.

Daniel has worked as a coach for 60 consecutive weekends for the GST program (Goals, Strategies and Transformation), focusing on leadership and empowerment. He has a particular focus on values and actions related to mental aptitudes: personal power, accountability, success acceptance and assimilation, commitment, team work, emotional intelligence, creativity, ongoing education process. While living in Argentina, he used to be Professor and Coach at the Argentine School of Coaching and NLP.

While living in Argentina, he used to be Professor and Coach at the Argentine School of Coaching and NLP.

David Bates

After much sales success and recognition in national, key and business development account roles, it was in 'developing people' that Dave derived greater pleasure.

Despite extensive commercial experience in sales, marketing and general management with sports and fashion companies such as Amer Sports (Wilson, Salomon and Atomic), Nike, Puma and VF Corp. (Lee, Wrangler & The North Face) it was with the creation, development and leading of teams and individuals that Dave knew where his future lay.

With a high level of self-awareness and awareness of others, Dave is able to tailor his style and format according to the needs of the audience. With a calm, yet enthused, adult to adult approach, delegates quickly feel at ease and relaxed.

His experience includes training and coaching in sales, account management, leadership, teamwork, customer service and personal effectiveness. Dave has a MBA, BSc. and is Belbin accredited, as well as being a Fellow of the Institute of Sales and Marketing Management & Member of Chartered Institute of Marketing. Dave is also qualified to train MBTI and a qualified NLP Practitioner.

David Evans

David's work in training began nearly ten years ago, delivering high level development programmes to sales managers and key account teams. Having drawn upon his corporate experience of sales and business management, his portfolio of training expertise also includes helping clients implement Talent Management frameworks, specifically designed to help all professional staff sustain an ever increasing contribution to the needs of their organisations. In support of this he delivers additional programmes for team leadership, coaching and presentation skills.

With a background in engineering, David brings over 25 years' experience working internationally in sales and business management (supplying professional services and technology solutions to tier one manufacturers), to his training. He combines his business development expertise with a career-long interest in the competitive business impact that results from engaging staff in personal leadership and development.

David Harrison

David is strongly committed to coaching individuals and teams to exceed their expectations.

Combining over twenty-five years of business experience with four years as a TV and film actor, he brings to Excel a uniquely entertaining and thought provoking training style.

He passionately believes that learning should be an enjoyable experience, and this is reflected in the types of sessions he designs and delivers. His innovative methods of coaching - either the skills and techniques to create a water colour painting or the technical circus skills to be able to deliver a performance - allows him to bring new challenges and insights for those who end up working outside their initial comfort zones. And after the fun everyone takes home clear and unique learnings for their world of business.

David is a respected conference speaker, regularly working with top teams and is also a speaker for the Academy for Chief Executives.

Gail Morgan

Following a successful career in retail sales, management and training, Gail has built a reputation as an inspirational image consultant, coach and trainer.

Gail specialises in Personal Presentation Training and Coaching using elements of NLP, to help people build rapport quickly and effectively. She also enjoys working with potential leaders and their teams to achieve the recognition that they deserve.

Gail has worked within both the private and corporate sectors; areas include financial services, higher education, hotels and retail. Companies include; LexisNexis, Hilton and Martindale Hubbell.

Gail enjoys delivering practical and fun training programmes for organisations and their people based around Presentation Skills, Team Communication and Rapport Building.

Gail is an NLP Master Practitioner. She is qualified in MBTI Step I and II, FIROB, Strengthscope and Transactional Analysis 101. She is also a Fellow and Past President of The International Federation of Image Consultants.

With her combination of coaching, NLP, psychometrics and impact experience, Gail truly can work from the outside in and the inside out.

In her spare time Gail enjoys travelling, cooking, DIY, Pilates and going to the gym.

Gerry Talbot

Gerry possesses enormous enthusiasm and demonstrates strong commitment to his desire to assist people in achieving their full potential.
His background is in sales management within the pharmaceutical industry - he
believes that success within this environment is wholly down to getting the most out of people by training them well.

With experience in consultancy, training design and delivery of training programmes that result in behavioural change, Gerry continues to bring his energy and expertise to the training environment with the overall aim of achieving the clients' goals.
Gerry is a NLP Master Practitioner and Certified Trainer in NLP.

Gill Pearson

Gillian has a reputation for designing and delivering innovative business solutions that make a real difference. As a trainer, coach and facilitator she is in constant demand for her ability to explain concepts clearly, make sense of complexity, to maintain interest and to motivate the groups with which she works.

Key areas of expertise include Project Management, Business Planning, Coaching, Managing & Motivating Teams as well as Selling & Negotiating.
Gill holds a BSc (Hons) PGCE and is a Certified Trainer of NLP.

Gilly Meek

Gilly has a refreshing training style and is skilled at engaging with her participants, thus making training enjoyable and rewarding. Using her Coaching expertise, she always takes the time to understand individual's learning objectives ensuring that they each leave the training with tangible actions that will create an immediate impact and results for their organisation.

Gilly is an experienced Trainer and Executive Coach specialising in personal effectiveness, presentation skills, motivation, advanced communication skills and management development and has trained, coached and consulted in a number of industries including retail, media, leisure and charity. She also runs workshops on goal setting, attitude and making change.

Gilly is a certified NEBOSH Health and Safety Trainer, a qualified Fitness Coach and NLP Practitioner. She has a great understanding of different cultures and has worked with over 15 organisations in Asia and many more in the UK and Australasia. Her commercial background spans marketing (CIM qualified), buying, category management, business planning, and market analysis & research.

Gustavo Guillen

Gustavo (known as Gus) is Spanish by birth and is a creative trainer, executive coach and mentor in business strategy, based in Barcelona.

He successfully completed his MBA at the University Of Buenos Aires, Argentina, a business challenge that significantly enhanced his success as Managing Director of a large market research company. After a number of years in the corporate world he chose to move into the people side of leadership, management and communication and has coaching qualifications from both Buenos Aires and Barcelona. He was trained in coaching and different experiential techniques by CSA Europe Trainers in Buenos Aires, between 1999 and 2002, and then by European Coaching School in Barcelona, 2008.

Gus works for large corporations, in areas such as individual coaching for directors, managers, sales and marketing teams. Gus has worked with clients such as, Experian, Meyer Action Marketing in Spain, TNS and Brand Value.

He has since become an NLP Master Practitioner and, in addition to his work with senior business leaders, specialises in sports coaching and training. His work with large corporations includes the directors and managers within the sales and marketing functions of companies such as Experian, Moet Hennessy, BASF and TNS.

Ian Diamond

Ian trains in English & Spanish

Ian is an experienced management consultant specialising in people-centred change. Ian designs and delivers courses aimed at deepening capability in key areas such as consulting skills, project management, facilitation, presentations and written communications. His courses are always highly interactive, energetic and heavily based on participants' own, current issues.

Ian holds a first class degree from the University of Bristol and a management diploma from the Henley College, UK. He divides his time between living in London and Barcelona and can work in English or Spanish.

In his spare time he runs marathons and enjoys gardening.

Guy Pinfold

Guy has a proven track record in consistently delivering high standard, results driven, communication, influencing and negotiation skills training. With an emphasis on fun and enjoyment the key outcome to all of Guy’s training is that delegates leave with skills that will have an immediate impact in their working lives.

Prior to joining Excel, Guy held field sales, man management, key account management and marketing roles within Coca-Cola Enterprises and was head of Sales Force Effectiveness for Bristol Myers Squibb pharmaceuticals.

He is engaging in style with a flexible and knowledgeable approach that allows everyone to take away both key learnings and their own very individual desired outcomes.

Guy is fully accredited by the Institute of Trainers and licensed to deliver worldwide the renowned Wilson Learning courses, Social Styles, Counsellor Salesperson and Versatile Sales Person.

Joanne Bonsey

Jo brings fifteen years experience in a broad range of professional roles in blue chip organisations, most recently within the pharmaceutical industry. She has successfully gained experience within sales roles, training, medical information and customer services management. Most latterly being responsible for the design and set up of a highly profitable, UK based outbound sales call centre including the recruitment and training of staff.

Jo is passionate about helping companies maximise the business potential of every contact they have with their customers, by creating training that motivates teams to provide customers with an outstanding and yet profitable experience.

Not surprisingly her areas of expertise include communicating effectively by telephone in customer service and sales environments, business process improvement, and project management. She also specialises in presentation skills and the communication of complex technical information to non-technical audiences.

Jo has a BSc (Hons) in Applied Biology and is an NLP Master Practitioner.

Lisa Tully

With a background in pharmaceutical sales Lisa’s career began in Dublin, Ireland with Abbott Laboratories. She then moved across to London continuing to work with Abbott and progressed rapidly to hospital sales specialist where she continued her success for over 5 years. Throughout her career with Abbott Lisa was consistently working and training KOL’s, colleagues and many more. Lisa has worked with clients such as, Coca Cola, GSK, Roche and HSBC.

Lisa is a purpose driven individual who takes enormous pleasure in her work as a trainer where she consistently helps people find ways to enhance their lives and the lives of others. Her main areas of expertise lie in creativity, communication, business performance and sales.

Her background is in pharmaceutical sales and although she has trained consistently in this career it was when she started teaching English as a foreign language that she first got her taste for training and facilitation.

She has since gone on to become a very natural and highly effective facilitator. Developing her skills even further Lisa has been involved in large culture change programs with a variety of different organisations ranging from Fortune 500s to charities and local government and has run a global leadership programme for 150 senior managers.

Lisa is an NLP Practitioner and accredited in MBTI.

Liz Carrighan

Liz is an experienced leadership development consultant and executive coach. Her career started with the NHS before moving to sales and training within the pharmaceutical sector. She then moved to an HR consulting company where she was a senior executive and set up the executive coaching and leadership development practice.

She is a certified trainer in NLP, incorporating it into her coaching and leadership development work. She is also an experienced facilitator and mediator. She is accredited to use the Emotional Competence Inventory (ECI) and Myers Briggs Type Indicator (MBTI). She holds an advanced diploma in coaching and mentoring from Oxford Brookes University and is completing her Masters in Coaching and Mentoring there also.

Mark De Cosemo

Although Mark's background is in all aspects of Sales Force Effectiveness, his real passion is in the design and delivery of bespoke training interventions around all aspects of communication. Mark's pragmatic approach to group and one-to-one work is built upon nearly 20 years of experience working in environments where results matter.

Mark is an experienced performance coach, incorporating a variety of tools to produce a unique personal approach. He is an NLP Master Practitioner and is a fully accredited BPS Level A (psychometric testing) Assessor.

Maureen Chester

Before becoming a trainer and coach Maureen worked as a salesperson and account manager in two multinational companies. She therefore brings a tangible sales experience to her trainings, as well as the know-how that comes from having worked within large organisations with a focus on brand image and service excellence. In combining her sales and training expertise, Maureen focuses on linking learning objectives with business goals.

Coming from a mixed background herself, half Irish and half Italian, Maureen is skilled at working with trainees who have English as a second language, and enjoys the enrichment and challenge that a diverse group, with diverse needs, can bring to a training experience.

In her spare time Maureen enjoys being immersed in the countryside where she lives north of Rome, close to the regions of Umbria and Tuscany.

Nicki Lecky-Thompson

Nicki is a team turnaround consultant and trainer specialising in developing behavioural skills to generate passion and maximise effectiveness.  She has over 17 years experience working for and with blue chip organisations; over 9 years experience of training and facilitation with 6 years experience of consultancy and providing bespoke solutions.

Nicki is passionate that her learning solutions generate long term results and ensures her solutions are both memorable and applicable enabling her clients to remember their learnings and apply them back in the workplace.  As a master practitioner in NLP, all of Nicki’s training sessions and workshops are underpinned with NLP techniques and apply accelerated learning principles.  Nicki is a certified Master Practitioner of NLP, Time Line Therapy & Hypnosis and a certified facilitator of The Seven Habits of Highly Effective People programme by Stephen Covey.

Peter Woodward

 

Peter's background is in Sales and Marketing, having started as a Medical Representative in the Pharmaceutical Industry.  Peter then moved successfully through Regional Sales Managemen, Product and Marketing Management, all with multi-national companies, and always with great emphasis on, and responsibility for, the Training and Development role.

Peter has worked on many projects involving technical sales people.  He specialised in communication skills - from behavioural to interpersonal skills, presentation to customer service skills, and selling, negotiation and consulting skills, in order to utilise his own experience and expertise in these areas to add extra value and meaning for the participants.

Outside of work, Peter's great passions are his family, rugby and travelling.

Phil Ingle

Phil is a very experienced sales and management development trainer, having worked with clients in a wide variety of applications. His assignments have included management skills for defence contractors, sales skills for legal services companies and customer service and change management for property services companies.

He is an enthusiastic and committed trainer and presenter, having originally developed his skills in financial services. Phil has a MBA from Cranfield University, is a Certified Master Practitioner in NLP, and has the Financial Planning Certificate. He is also Level A qualified in Psychometric Testing by the British Psychological Society.

Ralph Nelson-Tucker

Ralph is dedicated to improving personal performance in a corporate environment. A training and development professional, who has enjoyed a successful career in sales, sales management and training.
Ralph brings this experience to his training role at Excel Communications, where he specialises in sales, sales management, coaching, trainer training and presenting.

He brings a wealth of skill and knowledge, focussed on improving a wide range of communication and behavioural skills for greater interpersonal effectiveness.
Ralph holds diplomas in management and administration, psychometric profiling, Business Excellence and Coaching. He is a Certified NLP Practitioner and is fluent in French.

Roberta Grossi

Roberta is experienced in several fields which include: leadership, management, communication, cross-cultural skills, facilitation skills, creativity, customer relations, sales, train the trainer and effective presentations. Roberta has also taught part-time for the past 15 years in several universities in the USA and in Europe.

With a background in Speech Communication (MA), International Management and Marketing (MBA), Distance Learning (MAED) and a doctorate in cross-cultural management and e-learning, Roberta has created an exclusive training method in cross-cultural skills that more than 10 multinational have adopted to date.

Italian by origin, Roberta speaks several languages and can conduct training and teach classes in French, English, Italian, Spanish and Portuguese.

Ruth Morris

Ruth is an accomplished and highly experienced 'people developer', with a proven track record of successfully inspiring managers, teams and organisations to adopt more productive ways of working so as to better achieve both business and personal goals.

With 20 years corporate background with Blue Chip organisations, Ruth is able to relate to the issues and challenges facing organisations today.

Specialising in Personal, Team and Leadership Development and Personal Coaching, she uses formal training, facilitation and coaching techniques to deliver learning points and bring about change.

Ruth is an NLP Master Practitioner, Qualified Coach and Licensed Psychometric Profiling Consultant:- MBTI, Firo B, Belbin, Occupational Testing, BPS Level A.

Sarah Christie

Having spent 20 years successfully working in the City of London financial organisations and the past 10 years with the world’s leading TV production company, Sarah is an experienced manager, trainer and coach, her niche area focusing on personal excellence.  She is committed to helping professional and competent individuals develop curiosity about their potentially untapped abilities whilst removing limiting beliefs and hopefully having some fun along the way!

Relaxed and enthusiastic in style, Sarah brings warmth & humour to her coaching and training, bringing NLP techniques to life when delivering presentation skills, leadership, assertiveness and communicating with confidence.  Sarah is a certified NLP Master Practitioner and a qualified corporate coach.

Sharon Newey

Sharon is passionate about working with people and assisting them to realise their true potential in the corporate arena. She believes that by working at a belief and values level, she is able to accelerate the shifts clients experience and achieves consistent behavioural change as a result.

With over 16 years of success in sales, training and management in the pharmaceutical industry, Sharon brings a wealth of experience and expertise to your business and her training role with Excel communications.

Specialising in Performance Coaching, Training Leaders to coach, Performance management - as part of a high performance culture, Persuasion and Influencing plus individual and group selling skills.

Sharon is a firm believer that people learn even faster when they are having fun. She designs and delivers highly interactive fun based workshops that deliver clients results….and has a great time doing it.

Sharon is a Master Practitioner and Certified Trainer of NLP, a Member of the International Coaching Federation (ICF), an Associate of the Robert Dilts Global Training Consultancy, a Member of Chartered Institute of Sales and Marketing Management and a Member of the Institute of Directors.

Terry McLean

Terry McLean is an experienced trainer based in Barcelona, Spain. He has a post graduate degree in Linguistics and has worked for 20 years as a teacher, teacher trainer, professional actor, director, corporate host and corporate presenter.

And it is in the corporate environment that Terry has been able to find a synthesis for all his experience.
From training teachers to directing actors; from interactive theatre, to handling 1000 GE sales conference delegates; from the discipline of TV and film, to training speakers in discipline; the same skills are involved.

Terry also speaks French, Spanish, German, Portuguese, Italian, Catalan

Terry McLean specialises in... Presentation Skills training ( intermediate and advanced) in English, French or Spanish; Presentation Skills training in English for non-native speakers ; Corporate Event hosting

Tim Fearon

Having already been behind the launch of two successful businesses, Tim's career in training and development began nearly twenty years ago when he joined The Industrial Society, then Europe's leading independent provider of training and development in the workplace. There he took responsibility for Leadership Development within the not-for-profit sector, working with, and coaching Directors and senior managers at organisations such as Oxfam, Save the Children and the British Red Cross. Moving from the not-for-profit sector, he continued this work with BP, KPMG, Barclays Bank and The Army.

He now works with organisations across a wide range of commercial sectors including pharmaceuticals, finance, leisure and media. Recent work which reflects his passion for leadership and personal development, includes clients such as GE Money, ITV, The Economist Group, Lloyds TSB, Astra Zeneca, Aegis Media, Synovate, Wyeth, Arthur D Little and Standard Chartered Bank.

His most recent work in the leadership arena encompasses a major Leadership Development programme for Aegis Media, training and coaching the CEO's of their international associated businesses. He has also played a leading part in the development and delivery of the current 'Leading In Challenging Times' programme for GE Money Home Lending.

Tom Phillips

Tom brings 20 years of extensive and successful experience in training, sales and marketing to Excel Communications. Tom has designed, delivered and coordinated training at all levels from trainees through to directors both in the UK and internationally. He is so passionate about the training and development of people that in his personal life he is also qualified as a personal fitness instructor and diving instructor.

Clients include Microsoft, BT, The London Probation Service, Hazlewoods, Pfizer, Daiichi Sankyo, Astellas and Nycomed.

Tom has successfully worked with the private and public sector in several areas including leadership and management development, team dynamics, personal effectiveness, influencing skills, conflict management and performance coaching.

His sessions are always delivered with high energy and professionalism which means that delegates at all levels find his session's fun, challenging and rewarding.

Tom is certified in Advanced Coaching and Mentoring and is a Myers Briggs Type Indicator (MBTI) practitioner. Tom is also a Situational Leadership II certified trainer.

In his personal life Tom likes to keep fit, play guitar badly and has been a season ticket holder at Anfield for 18 years. So he has yet to see Liverpool win the Premiership, but being an eternal optimist he lives in hope!

Tony Bray


Tony brings to the Excel team a wide range of management and people skills, which he gained through first hand experience in a diversity of management roles within the telecommunications industry.
A long advocate of accelerated learning Tony ensures that all his courses and workshops offer a rich mixture of concepts and underlying theories, woven into a participative and empowering experience.

Tony is a published author on business topics, with cumulative sales approaching £2m. The titles reflect the range of training courses he delivers: from quality management to customer care; from team working to business writing; and from meeting skills to recruitment and selection.

Sally Fagan


Originally from a linguistic and sales background, Sally now specialises in soft skills development with a focus on all aspects of communication skills. She has been successfully training for the last 16 years with all levels of management and professionals across Europe and Asia Pacific, both in her native English as well as in fluent German. Sally also has good French and can get by in a number of other languages as well. In the medical field, Sally has worked with pharmaceutical companies in both personal development and corporate merger and acquisition, as well as working on aspects of communications skills and recruitment with healthcare professionals in the UK.

Sally particularly enjoys delivering Presentation Skills because participants see and feel how quickly they improve.
She is a Certified Practitioner of NLP, an accredited Executive Coach, a member of the Chartered Institute of Linguists, and an Associate Member of the CIPD.

Steve Short


Steve has been a training consultant since 1989 and has a wide experience of working with clients from the NHS, private health, legal, manufacturing, IT, construction and food production sectors. His style is facilitative and enabling and he is passionate about helping others learn, rather than simply teaching them. His philosophy on learning is that people learn best when having fun (even when the issues are difficult) and are engaged in the process.

Steve's passion is working with teams and team leaders to help them resolve conflict and enabling individuals to maximise their potential at work. He is a Member of the Institute of Training and Occupational Learning and Steve has a Masters degree in Strategic Leadership, from Salford University.

Will Lakeman

After a successful career in account management and several years heading up training and development within the pharmaceutical industry, Will is one of Excel's senior Development Consultants. Equally at home leading challenging and stimulating workshops or managing large strategic projects, Will has built up a range of excellent partnerships with a wide variety of the group's blue chip clients.

Relaxed and engaging in style, his most frequently requested programmes include coaching, selling, presenting and communication skills. Will is a certified NLP Practitioner.

Zena Knight

Zena has many years of sales, training and direct line-management experience. She is passionate about making learning both successful and enjoyable and specialises in training trainers to deliver professional, effective and memorable programmes.
Her business experience and NLP qualifications-ANLP (UK) and ABNLP (American Board of NLP) Master Practitioner and Certified NLP Trainer- along with her British Psychological Society level B status, underpin her interest in recruitment and development planning i.e. ensuring that organisations get the right people in the right jobs and then manage and motivate them in ways that will help to keep them there.

She enjoys diversity and this is reflected in her experience of working within a number of different business sectors providing 1:1 coaching, programme design and training delivery.